Privacy Policy

1. Introduction

Havenmere ("we", "us", "our") respects the privacy of every person who contacts us or uses our family information and communication support services. This policy explains what personal information we collect, why we hold it, and how we handle it.

Our services are delivered in Phuket, Thailand. We operate under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand, which governs the collection, use, and disclosure of personal data in this jurisdiction.

Questions about this policy may be directed to [email protected].

2. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

• Name and email address (collected via the contact form on our website)
• Phone number (optional, if you choose to provide it)
• Message content (any information you include in your enquiry)
• Programme-related information shared during sessions (handled with strict confidentiality)

Information Collected Automatically

• Browser type, device type, and IP address (for analytics purposes, with consent)
• Pages visited and time spent on the site
• Cookie-related preferences (see our Cookie Policy)

Legal Basis for Processing

We process personal data on the following lawful bases under the PDPA:

• Consent — for marketing communications and optional cookies
• Contractual necessity — to respond to enquiries and deliver sessions
• Legitimate interests — for improving our services and website

Retention: Contact form data is retained for up to 24 months. Session-related notes are retained for 12 months and then securely destroyed. You may request earlier deletion at any time.

3. How We Use Your Information

• To respond to enquiries and arrange sessions
• To deliver the programme or package you have booked
• To send administrative communications related to your sessions
• To improve our website based on anonymised analytics data
• To comply with legal obligations under Thai law

We do not sell, rent, or share personal data with third parties for marketing purposes. We do not send unsolicited marketing communications. If you would like to receive occasional updates about Havenmere's programmes, you may opt in at the point of contact; you can opt out at any time by emailing [email protected].

We may use Google Analytics (with cookie consent) to understand how visitors navigate our website. This data is anonymised and aggregated.

4. How We Protect Your Information

• Our website uses SSL/TLS encryption for all data transmission
• Personal data held digitally is stored on access-controlled systems
• Printed session materials are handled securely and stored separately from digital records
• Access to personal data within Havenmere is limited to team members who need it to deliver your session
• In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware

5. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics. You can manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights Under the PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (subject to legal obligations)
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for any processing based on consent, at any time

To exercise any of these rights, email [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may contact the Personal Data Protection Committee of Thailand.

7. Third-Party Links

Our website may contain links to third-party websites, including official Thai government resources and professional service directories. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing personal information.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently received information from a minor, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated to users who have an active relationship with Havenmere by email.

10. Contact for Privacy Matters