Families Speak
What Families Said After Working With Us
These are the words of real households who came to Havenmere at different stages — some just starting, some ready to get thoroughly organised.
Back to HomeClient Reviews
In Their Own Words
A mix of responses from families who attended different Havenmere programmes between April and May 2026.
Anong Phrommas
Phuket Town, Thailand
"My mother and I had been putting this conversation off for over a year. The session at Havenmere gave us a way in — a starting point we could both work from. The printed guide was particularly useful for my mother, who kept it on her kitchen table for weeks afterwards."
May 2026 · Conversation Guide Session
James Whitmore
British expat, Rawai
"I found the Family Information Workshops genuinely useful. I came in knowing very little about Thai paperwork processes and left with a clear enough picture to have a proper conversation with our family solicitor. The glossary is something I still refer to."
April 2026 · Family Information Workshops
Supranee Kanchana
Patong, Phuket
"We did the Household Harmony package as a family of four — myself, my husband, and both adult children. It took the pressure off everyone to be the one who 'knows what to do.' The briefing sheet means we all have the same information now, which has made a real difference."
May 2026 · Household Harmony & Records
Martin Heller
German expat, Chalong
"Siriporn was patient and kind throughout. There were moments in the session that were emotionally difficult — we were talking about something we had all been avoiding — and she handled it with sensitivity. Never rushed us. We left with a much clearer sense of what the next steps might look like."
April 2026 · Conversation Guide Session
Nipa Boonrit
Kathu District, Phuket
"The workshop series was well structured. There was quite a bit of information to absorb, and I would have liked a slightly slower pace in the second session. That said, the printed notes meant I could catch up in my own time. Overall a solid experience and good value for what was included."
May 2026 · Family Information Workshops
Claire Lefèvre
French expat, Kamala
"Coming from France, I had almost no understanding of how family matters are handled in Thailand. The Household Harmony package gave me something concrete — a properly organised folder and a shared document my partner and I could both refer to. The process itself was gentle and unintimidating."
May 2026 · Household Harmony & Records
Case Studies
A Closer Look at Three Households
A Couple Planning Ahead Together
The Situation
A long-term expat couple in their sixties had been aware for some time that they had no shared, organised record of their key household documents. Each person knew where their own things were — but neither could say for certain where the other's were.
What Havenmere Did
They attended the Household Harmony & Records Package over two sessions. By the end, they had a shared filing system with clear labels and a one-page summary both could follow.
Outcome
Both described a measurable sense of relief. They subsequently arranged to see a solicitor with a clearer brief, which they said saved considerable time and cost.
"We should have done this years ago. What surprised us was how straightforward it turned out to be once we had a framework."
A Family With a Parent Who Had Dementia
The Situation
Three adult siblings needed to begin conversations about their father's affairs before decisions became urgent. The siblings held different views, and the family dynamics made direct conversations difficult.
What Havenmere Did
All three attended a Conversation Guide Session together. The facilitated prompts gave each person a structured turn to speak and be heard. The session identified the specific areas where professional advice was most needed.
Outcome
The siblings left with an agreed list of next steps and a clearer sense of who would lead each one. Two went on to attend the workshops as a follow-up.
"For the first time in months, we had a conversation that didn't end in disagreement. Having someone there to guide it made all the difference."
A Single Parent Getting Organised
The Situation
A single parent with two school-age children wanted to make sure that, in the event of any unexpected situation, her family would not be left scrambling. She had no clear filing system and was unsure which documents mattered most.
What Havenmere Did
She attended the Family Information Workshops, then followed up with the Household Harmony Package. Three sessions over three weeks gave her a complete filing structure and a briefing document for a trusted family member.
Outcome
She described the end result as a "quiet relief." Her key documents were organised, a trusted person had a summary, and she had referrals to a solicitor and a notary for follow-up.
"I left each session feeling lighter. That sounds simple, but for something I had been dreading, it really was the right way to approach it."
At a Glance
Havenmere by the Numbers
200+
Families Supported
7+
Years in Phuket
4.8
Average Rating (out of 5)
96%
Would Recommend
Reach Havenmere
We are happy to answer any questions before you decide.
Phone
+66 76 412 8835Address
57 Thanon Phang Nga
Phuket 83000
Hours
Mon–Fri 9–17:30
Sat 10–14:00
Your Family's Experience Could Begin Here
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